Returns, refunds & cancellation policy

1. Quick summary

• Shop purchases: 14-day return window on unused, unopened items. Custom or bespoke items (e.g. custom yacht slides) are non-refundable once production starts.
• Hire bookings: Full refund if cancelled 24+ hours before the booking start time. 50% refund inside 24 hours. No refund inside 2 hours (subject to weather exceptions below).
• MMC Eats orders: Refunds before crew dispatches to the venue. Once an order is collected from the restaurant, it is non-refundable.
• Boat services: Full refund up to 48 hours before scheduled service. 50% inside 48 hours. No refund once a crew has departed for the vessel.
• Weather: If MMC cancels a booking due to unsafe weather, you receive a full refund or free reschedule. Always.

2. Shop returns

Shop products (yacht inflatables, floating pools, slides, accessories) purchased through mymarineclub.com.au/shop can be returned for a refund or exchange within 14 days of delivery, provided the item is:

• Unused and in its original packaging
• Free from damage, water exposure or sand
• Accompanied by proof of purchase (order number or receipt)

To start a return, email jarred@mymarineclub.com.au with your order number and reason for return. We'll reply within 1 business day with return shipping instructions.

Return shipping

Return shipping is at the buyer's expense unless the item arrived faulty or damaged. We recommend tracked shipping for all returns — MMC isn't liable for items lost in transit.

Refund timing

Once received and inspected, refunds are issued to the original payment method within 3–5 business days. Stripe will typically display the refund on your card statement within a further 2–10 business days.

Non-returnable items

• Custom Yacht Slides (made-to-order)
• Bespoke or personalised products
• Items that have been used in salt water, opened from sealed packaging, or visibly damaged
• Gift cards or membership purchases

3. Hire booking cancellations & refunds

MMC hire bookings (Seabobs, Fliteboards, Jetskis, SUPs, yacht slides, inflatables and tenders) are subject to the following cancellation policy:

Weather cancellations

MMC reserves the right to cancel bookings for unsafe conditions including strong winds (typically 25+ knots sustained), severe weather warnings, lightning, or other safety concerns. If we cancel, you receive a full refund or a free reschedule of your choosing — your call.

Customers may also cancel due to weather inside the standard window without penalty only when a published Bureau of Meteorology warning applies to the booking area at the booking time. In that case the full-refund rule applies regardless of how close to the start time you cancel.

Damage during hire

Hire equipment remains the property of MMC. Damage caused by misuse, negligence, or operating outside the briefed instructions is the responsibility of the hirer. Repair or replacement costs may be charged to the payment method used for booking. MMC will always provide a written quote and photographic evidence before any charge is processed.

4. MMC Eats refunds

MMC Eats is a concierge food delivery service — we collect your order from a restaurant after you call them directly to order. Refund timing depends on where in the workflow the cancellation falls:

• Before MMC crew dispatches: Full refund of MMC delivery fees. Refunds for the restaurant order itself are subject to the venue's own policy — call them directly.
• After dispatch but before pickup: 50% refund of MMC delivery fees.
• After food is collected from the venue: No refund. Food is prepared, paid for, and en route.

5. Boat services

Boat services (detailing, washdown, antifouling, hull cleaning, mechanical and electrical work, yacht turnaround) are booked as service requests and confirmed by MMC before any work begins.

• 48+ hours before scheduled service: Full refund of any deposit paid.
• Inside 48 hours: 50% refund.
• Once a crew has departed for the vessel: No refund; call-out and travel costs apply.

6. Membership refunds

MMC memberships are billed monthly via Stripe. You can cancel anytime from your account page — your membership will remain active until the end of the current billing period. No partial-month refunds are issued.Annual memberships (where offered) are non-refundable but can be paused or transferred at MMC's discretion.

7. Faulty or damaged items

If a shop product arrives faulty or is damaged in transit, contact us within 48 hours of delivery with photos. We will arrange a replacement, repair, or full refund at no cost to you. Your rights under the Australian Consumer Law are not limited by this policy — you are entitled to a remedy where a product is not of acceptable quality, does not match its description, or is not fit for purpose.

8. How to request a refund

The fastest way to request a refund or cancellation:

1. Hire / Eats / Services: Open the MMC app → Orders → select the order → tap Cancel. Refunds are processed automatically based on the rules above.
2. Shop returns: Email jarred@mymarineclub.com.au with your order number, reason for return, and photos if relevant.
3. Disputes or special cases: Email jarred@mymarineclub.com.au. We aim to respond within 1 business day.

9. Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

10. Contact

Questions about this policy or a specific booking?
Email jarred@mymarineclub.com.au
Web www.mymarineclub.com.au

My Marine Club Pty Ltd · Sydney, NSW · Last updated 29 April 2026